SUPPORT

Yes. Pevco Atlas software runs on virtual machines (VMs), supports user authentication by integrating with Microsoft Active Directory^TM, and runs as a service. It also offers a multi-user web application interface and integrates with popular employee access systems.

Pevco Atlas, our best-in-class pneumatic tube system software, provides a dashboard designed specifically for clinicians. The web-application dashboard is configurable for each department’s needs and provides real-time monitoring, so clinicians know the when, where and who of each delivery.

As hospital workflows change, the volume of pneumatic tube system transactions can grow, resulting in reduced performance. Pevco’s design and analysis experts can review past and current traffic patterns and simulate the impact of various solutions to increase speed and capacity. Solutions can be as simple as “splitting” a zone, or more comprehensive like integrating Pevco Smart Path, Pevco Vector or Pevco Drive.

Yes. Pevco systems are engineered to be upgraded and expanded while leaving the tubing and equipment in place, requiring minimal system downtime and workflow disruptions. We also upgrade systems made by other manufacturers.

Stations, diverters and blowers should be serviced twice a year – more often for heavily used devices. Cleaning, calibrating and replacing worn components saves your facility money by reducing emergency maintenance calls and increasing system uptime. Pevco offers planned maintenance programs customized to a hospital’s needs based on system age and use.

Yes. Pevco is expert at upgrading and expanding legacy pneumatic tube systems while utilizing existing equipment and tubing – regardless of the original manufacturer. Our approach limits system downtime and reduces cost.

Pevco offers a number of solutions to document every aspect of a delivery. Pevco Link tracks the item sent, Pevco Passport identifies the employees involved, and Pevco Auto-ID uses RFID to track the location of every carrier. All information is available through the Pevco Atlas web application so clinicians can monitor deliveries in real-time.

Some tube system manufacturers use single-point-of-failure designs, meaning when one device fails, entire portions of the system go down. However, Pevco designs our systems with uptime as the most critical attribute. We know that hospitals rely on their systems 24/7, so our mechanical equipment is engineered to maximize efficiency and minimize the need for maintenance, planned or unexpected. Our Pevco Smart Path and Pevco Vector technologies, available for new systems and as an upgrade, provide advanced system redundancy for maximum reliability.

Yes. Pevco offers training classes at our Baltimore and Houston locations. We can also customize classes based on a hospital’s particular needs, held onsite, online or at a Pevco facility.

Hospitals evolve over time. Departments can be relocated, expanded or reduced. New buildings may be added to the existing campus. Clinical needs also change over time. As part of the design process, Pevco system engineers plan for future change by anticipating the impact of system modification and expansion. We offer a range of system analysis and simulation services to aid in the process. And our software and electronics are engineered to evolve as healthcare and technology advances.

In most cases, systems that have been poorly maintained or are simply very old can be repaired, upgraded and even expanded – all with minimal disruption. Regardless of the original manufacturer, Pevco engineers can diagnose the root causes and recommend cost-effective solutions that meet clinical needs now and into the future.

While Pevco tube systems are composed of only three devices – station, diverter and blower – the solutions they solve are endless. For large hospital campuses, Pevco system engineers use advanced analytics and simulations to optimize each design, integrating Pevco Smart Path, Pevco Vector, Pevco Drive and shuttle zones as required.

Based on your specific system make-up and age, Pevco factory-trained technicians can put together a tailored list of the most common parts you need to keep your system running at peak performance. Contact Pevco’s customer support department for a customized list.