Customer Support Center
At Pevco, we understand that hospitals rely on their pneumatic tube systems 24/7. Downtime is costly and affects patient care. Through our suite of support services, we partner with our customers to ensure their systems run at peak performance.
Customers needing helpdesk support, a service call or spare parts can contact us 24-hours a day by going to supportcenter.pevco.com and creating a ticket.
Service Support Center
- Pevco supports the team that supports the hospital with 24/7 support through our web-based Customer Support Center.
- Our factory-trained technicians can answer system operation questions, troubleshoot mechanical problems and recommend spare parts and maintenance programs.
- Pevco technicians can access hospitals’ system control software over the Internet to view and resolve faults or guide hospital facility professionals to fix them.
- Most problems can be resolved remotely. If needed, Pevco will dispatch a technician to fix the issue on-site.
On-Site Service
- Pevco’s factory-trained technicians can troubleshoot and repair your pneumatic tube system quickly when your hospital’s facility staff is unavailable.
- Our nationwide team of technicians stationed in Baltimore, Houston, L.A. and throughout North America ensure quick response times to all our hospital customers.
- Pevco’s service technicians use the highest quality parts and follow industry-leading quality control standards for manufacturing.
Parts
- Pevco stocks all the spare parts needed to keep your pneumatic tube system running smoothly, from motors, to seals, to sensors, to carriers.
- We have parts for all Pevco equipment and for most equipment made by other manufacturers.
- We can help you determine which parts are needed to solve any problem, and which parts are typically stocked by a hospital to help you avoid costly overnight shipping charges.