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Pevco has been providing pneumatic tube delivery systems to hospitals since 1978 with a culture centered on teamwork, craftsmanship, and outstanding customer service. Our reliable and easy-to-use solutions streamline hospital workflow, improve accuracy and security, reduce errors, save money and empower clinicians to provide the best patient care.

Customer Support Assistant – Baltimore, MD

The Customer Support Assistant provides administrative support to the Customer Support team. Schedule: Full-time.

Essential Responsibilities

  • Billing and collection for Customer Support related sales
  • Processes customer service and planned maintenance tickets from field technicians
  • Data entry and information tracking
  • Log and distribute information related to service support inquiries
  • File and maintain departmental documents
  • Create customer related correspondence
  • Coordinate on-site customer training events
  • Serve as back up to Receptionist

Required Skills and Abilities

  • Proficiency with MS Word and MS Excel
  • Familiarity with accounting practices
  • Strong organizational skills
  • Ability to meet deadlines
  • Strong customer service orientation
  • Ability to communicate pleasantly and effectively

Compensation and Benefits

  • Paid Time Off / Holidays
  • Health, dental and vision insurance
  • Company paid short-term and long-term disability
  • Company paid life insurance
  • Matching 401(k) plan
  • Tuition Reimbursement

Education and Experience Required

  • High school diploma
  • 2+ years office related experience

To apply, submit the online application.

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    “UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.”

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    Pevco upgrades existing pneumatic tube systems, even those made by other manufacturers.

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