SERVICE, HELP DESK AND PARTS
At Pevco, we understand that hospitals rely on their pneumatic tube systems. Downtime is costly and affects patient care. Through our suite of support services, we partner with our customers to ensure their systems run at peak performance.
Call 800-296-7382 to speak with a Pevco technician or to order spare parts during our regular business hours of 8am – 5pm ET, Monday – Friday.
Note: If calling after regular hours for emergency technical assistance, you will be directed to leave a message and our on-call technicians will return your call as soon as possible.
On-Site Service
- Pevco’s factory-trained technicians can troubleshoot and repair your pneumatic tube system quickly when your hospital’s facility staff is unavailable.
- Our nationwide team of technicians stationed in Baltimore, Houston, L.A. and throughout North America ensure quick response times to all our hospital customers.
- Pevco’s service technicians use the highest quality parts and follow industry-leading quality control standards for manufacturing.
Help Desk
- Pevco supports the team that supports the hospital with 24/7 phone support.
- Our factory-trained technicians can answer system operation questions, troubleshoot mechanical problems and recommend spare parts and maintenance programs.
- Pevco technicians can access hospitals’ system control software over the Internet to view and resolve faults or guide hospital facility professionals to fix them.
- Most problems can be resolved remotely. If needed, Pevco will dispatch a technician to fix the issue on-site.
Parts
- Pevco stocks all the spare parts needed to keep your pneumatic tube system running smoothly, from motors, to seals, to sensors, to carriers.
- We have parts for all Pevco equipment and for most equipment made by other manufacturers.
- We can help you determine which parts are needed to solve any problem, and which parts are typically stocked by a hospital to help you avoid costly overnight shipping charges.